OMNIA AX

Make the #BetterSwitch

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Project Scope

Change Management

Digital

THE PERFORMANCE CHALLENGE

OMNIA Fertilizer was switching to Microsoft Dynamics AX. A group-wide change that would affect almost all business processes and impact 960 OMNIA employees in Fertilizer directly. From procurement to reporting, the AX enterprise resource planning system was a game changing end-to-end solution that would replace five legacy systems. The switch was pivotal but had extraordinary potential to disrupt key business operations. Fertilizer could not suffer through poor uptake and staggered adoption.

They needed 960 users up to speed, up to date, switched and ready for an AX way of work. In 90 days.

THE SOLVE

#BetterSwitch. An Exco to end user change campaign that would result in engaged and perfectly timed business readiness. OMNIA had been introduced to TPA’s change management skills via Better@OMNIA, and entrusted us to deliver that good, go-live feeling come the AX finish line. We did.

As the starting gun fired, OMNIA people were tasked with owning their change, challenges and eventual success. Exco embodied the vision. Management bought in. Near 100 key users were identified as Switch Coaches; important conduits between the AX Leadership Team and Fertilizer at large. Coaches were trained via Switch Sessions and, in turn, cascaded all-important info and energy to respective teams. Buoyed by leadership, Switch Coaches offered on-the-ground support, during and after go-live. Live and online Switch Sessions empowered OMNIA people to empower OMNIA people, across South Africa, Australia and Brazil.

WHAT DO WE KNOW? CHANGE IS HARD AND MESSY. WHAT DOES TPA DO ABOUT IT? SERVE UP LEADER-DRIVEN, PEOPLE FOCUSED, ALL-EMPOWERED, TASTY CHANGE, WITH A SIDE ORDER OF TEMPTING COMMS. ORDERS UP!

And if you were wondering whether we danced …

“IN PARTNERSHIP WITH TPA WE LAUNCHED A CAMPAIGN FOR A NEW ERP SYSTEM THAT AFFECTED 960+ EMPLOYEES AND MOST OF THE BUSINESS PROCESS. THE CAMPAIGN. THE CAMPAIGN, AIMED AT READINESS AND ADOPTION, ASKED THE KEY EMPLOYEES TO ACT ON BEHALF OF THE PROJECT, EMPOWERING ALL STAKEHOLDERS TO TAKE OWNERSHIP AND BECOME CHANGE AGENTS.”

Hannes Van Heerden General Manager, Business Innovation & Digital, OMNIA Fertilizer

How to learn, not how to do

Integral to the project’s success was a focus not on manuals and step-by-steps, but on self-driven, outcome-focused learning. The change management process empowered leaders with vision, coaches with tools and end users with the robust support they would need to solve their own problems, as they encountered them.

Be the change, see the change

Comms emblazoned go-live and set expectations of progress, but they were supportive and understanding of the task at hand. Consistent art direction reiterated the golden/green thread and portraits of OMNIA fertilizer people — shot specifically for the project — made the change real, recognisable and, frankly, unavoidable. A dedicated Yammer group fortified a steady feedback loop that enabled our team to tackle concerns and shift focus as necessary.

THE RESULTS

Dynamic! Lauded as the best change management campaign seen in the worldwide OMNIA Group (so far…), #BetterSwitch landed AX quickly, effectively and oh so well. All users switched successfully with steady engagement, and in the month following go-live over 127 000 transactions were performed seamlessly with less than 2% errors reported.

 

A #BetterSwitch? You got it.

96

Switch Coaches trained

960

Users SWITCHED!

127000

Transactions performed seamlessly in month following go-live

2

Percentage of errors in month following go-live

And all this in

90 DAYS

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EDGARS

CXPRESS: The Xpress train to a Customer Xperience revolution